Our Process



Getting started with us is easy. Simply pick your membership option below and decide if you need to use our sitting or placement service. If you are looking to hire a full time or part time nanny you will need to pick the annual membership. We suggest using our month to month membership if you think you will only need to use us occasionally for sitting services as you only pay for the months you use us.

Next, send our Director of Family Services a message via our contact page with the services you require or call us at 512-831-6677 x 1.

Finally, we will arrange a time to come and meet you and your family in your home for FREE. By meeting you in your home we can match you successfully with the most suitable nanny for you and your family's needs. We will ask specific questions and get to know you and your children just like we get to know our nannies to ensure a lasting success.


Step One: Pick your Membership.

$200 /year

Annual Membership

  • $100 annual renewal
  • Save $100 vs. the monthly membership
  • Full access to professionally screened nannies.
  • Unlimited placement services
  • Unlimited sitting services
  • In home interview
  • 24/7 customer service
$25 /month

Monthly Membership

  • Month to month renewal option.
  • Full access to professionally screened nannies.
  • Unlimited sitting services
  • In home interview
  • 24/7 customer service
  • The opportunity to try us before you commit

Step Two: Pick your Service

$14 /hour

Sitting Service

  • Low agency fees ($20 a day)
  • Best nanny rate in Austin guarantees the best nannies
  • Personalized matches
  • Thoroughly screened nannies
  • Background checks performed
  • 24/7 Customer service
  • Unlimited Placements
  • Nanny profiles sent prior to placement
8%

Placement Service

  • Low agency fees
  • You decide your nanny's wage with our guidance
  • Personalized matches
  • Thoroughly screened nannies
  • Background checks performed
  • 24/7 Customer service
  • Nanny profiles available for your screening
  • Your choice to interview potential nannies
  • No renewal fee for annual contracts

Agency Fees


Membership Fees
Why do you pay a membership fee and then an agency fee each time you use the service?
The membership fee covers the administrative work involved with becoming a Windsor House family and enables you access to some of the best nannies in town. The agency fee for providing a sitter or permanent placement covers the administrative work involved with providing a nanny for you at the time you desire it. Each time we match you with a nanny we are spending a great deal of time searching, interviewing, recruiting and analyzing our nanny database so that we can match you with the best care.
When you renew an annual membership we will discount your membership by $100.

Sitting Services
Our agency fees are scaled on a daily fee for our sitting services. We charge $20 a day, considerably less than other agencies. We take less so our nannies can make more. With this philosophy, we believe we can attract the high quality child care professionals your family deserves. So, if you were to book a nanny for four hours you would pay the nanny $56 (four hours at a rate of $14/hour) at the end of the sitting service and we would deduct $20 from your account at the end of the month. Why do we deduct our service fees at the end of the month? In the event you regularly use our sitting service we only draft one payment a month instead of multiple payments.

Placement Services
For permanent and temporary placements we charge a 8% placement fee of the nanny's negotiated contracted salary. This is considerably less than other agencies with the national average charging a 12-15% placement fee. This fee is due once you have been matched with a nanny of your choice and employment guidelines have been signed and agreed upon by all parties. If the employment is a year or longer than there is no renewal fee. All placement services require an annual membership.

Additional Details for our Sitting Service


• Over nights- you pay the nanny $100 per night and the agency $20 per night.
• Holiday Rates (Christmas Eve & Day, New Years Eve & Day, Thanksgiving, Black Friday, 4th July)- you pay the nanny $20/hr. and the agency $20 a day.
• All other federal holidays- you pay the nanny $17/hr. and the agency $20 a day.
• 4+ children- you pay the nanny $17/hr. and the agency $20 a day.
• Rush fee (less than 24hrs)- you pay the agency $20 and we always advise leaving the nanny a good tip.
• Cancellation fee- If cancelled within 24 hours of the scheduled sitting service position a $20 cancellation fee goes to the nanny.
• Gas Stipend if 30+miles away- $10-$20.
• Please enquire within for special events or large groups.
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